Refund policy

At Vansh Homes Appliances, we take pride in the quality of our products. Please read this policy carefully before requesting a return or exchange.

Our Policy in Brief

We do not offer a "return for refund" or "return for convenience" (e.g., change of mind, wrong size/color preference, no-longer-needed) on any product.

We only offer an Exchange, and only in case of a genuine manufacturing defect or if you have received a different/wrong product than what was ordered.

No cash refunds are provided under this policy; the resolution is limited to a replacement/exchange of the same product (subject to verification and availability).

Eligibility for Exchange

An exchange request will be accepted only if all of the following conditions are met:

    The request is raised within 24 hours of order delivery (as per the courier/logistics delivery timestamp).

    The issue is due to a manufacturing defect (e.g., burner malfunction, faulty ignition, damaged glass top, non-functional motor) or you received a different item than ordered.

    Photo and/or video proof of the defect/wrong item is mandatory and must be shared at the time of unboxing/first use, showing:

    - The product's condition, defect, or discrepancy clearly.
    - The shipping label/order ID visible in the frame, wherever possible.

    The product is unused (except for the single attempt that revealed the defect), uninstalled/uncut, with all original packaging, accessories, manuals, and tags intact.

    The complaint is raised through our official channel: ecommerce@vanshindustries.in or the Contact Us page, quoting your Order ID.

    What Is NOT Covered

    Damage due to misuse, improper installation, unauthorized repair, normal wear and tear, or exposure to moisture/fire not attributable to a manufacturing fault.

    Change of mind, incorrect selection of size/model/color by the customer, or minor cosmetic variations that don't affect product function.

    Requests raised after 24 hours of delivery.

    Products purchased from unauthorized/third-party resellers.

    How the Exchange Process Works

    1. Raise a request within 24 hours of delivery via email at ecommerce@vanshindustries.in, along with your Order ID and clear photo/video evidence.
    2. Verification — Our team reviews the evidence within 2–3 business days.
      Approval & Pickup — If approved, we arrange reverse pickup of the defective/incorrect item (or request you to ship it back, as applicable).
    3. Replacement Dispatch — Once the returned item is received and verified, we dispatch the replacement unit within 1–2 business days.
    4. If the exact product/model is unavailable, we will offer the nearest equivalent model or keep you informed of the expected restocking timeline.

    Important Notes

    All exchange decisions are made at the sole discretion of Vansh Homes Appliances post verification of the evidence submitted.

    This policy is in addition to, and does not affect, your statutory rights under the Consumer Protection Act, 2019 and applicable manufacturer warranty terms (where provided separately with the product).