Privacy policy

Vansh Homes Appliances Private Limited ("we", "us", "our") is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and applicable rules made thereunder. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use vanshomeappliances.com.

Who We Are (Data Fiduciary)

For the purposes of the DPDP Act, Vansh Homes Appliances Private Limited acts as the Data Fiduciary in relation to the personal data you share with us.

Registered Address: Kh. No. 669, Gali No. 4, Rana Park, Village Siraspur, Near Peepal Chowk, New Delhi – 110042
Contact: info@vanshomeappliances.com

Personal Data We Collect

We may collect the following categories of personal data when you visit our Website, create an account, or place an order:

• Identity & Contact Data: Name, email address, phone number, shipping/billing address.
  
• Transaction Data: Order history, payment status (payment details themselves are processed by our payment gateway partners and are not stored by us).
  
• Account Data: Login credentials, wishlist, order preferences.
  
• Technical Data: IP address, browser type, device information, cookies, and Website usage data.
  
• Communication Data: Any information you provide when contacting customer support, including photos/videos submitted for exchange/defect claims.

Purpose & Legal Basis for Processing

We process your personal data only for the following specified, lawful purposes, based on your consent or as necessary to perform a contract with you:

• Processing and delivering your orders.
  
• Verifying exchange/return requests (including reviewing photo/video evidence you submit).
  
• Customer support and grievance resolution.
  
• Sending order updates, shipping notifications, and (with your consent) promotional communications.
  
• Improving our Website, products, and services.
  
• Complying with legal obligations, including under the Legal Metrology Act, Consumer Protection Act, and tax laws.

Consent

By providing your personal data on our Website, you consent to its collection and processing for the purposes stated above. Where required, we will seek your explicit, informed, and specific consent (e.g., before sending marketing communications), and you may withdraw such consent at any time by writing to info@vanshomeappliances.com, without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

We do not sell your personal data. We may share your data only with:

• Logistics/courier partners, to enable delivery of your order.
  
• Payment gateway providers, to process payments securely.
  
• IT/hosting service providers (e.g., our e-commerce platform provider), strictly for operating the Website.
  
• Government or regulatory authorities, where required by law.

All third parties are bound by confidentiality and data protection obligations consistent with this Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required under applicable law (e.g., tax and consumer protection record-keeping requirements), after which it is securely deleted or anonymized.

Your Rights as a Data Principal

Under the DPDP Act, 2023, you have the right to:

• Access a summary of the personal data we hold about you and the processing activities undertaken.
  
• Request correction or updating of inaccurate or incomplete personal data.
  
• Request erasure of your personal data, unless retention is required by law.
  
• Nominate another individual to exercise your rights on your behalf in the event of death or incapacity.
  
• Withdraw consent at any time.
  
• Grievance redressal — raise a complaint with our Grievance Officer, and if unresolved, approach the Data Protection Board of India.

To exercise any of these rights, please email info@vanshomeappliances.com with your registered details.

Data Security

We implement reasonable security practices and procedures, including access controls and secure storage, to protect your personal data against unauthorized access, alteration, disclosure, or destruction, in line with the IT Act, 2000 and applicable rules.

Cookies

Our Website uses cookies to enhance your browsing experience, remember your preferences, and analyze Website traffic. You can control or disable cookies through your browser settings; however, this may affect certain Website functionalities.

Children's Data

Our products and Website are not directed at children. We do not knowingly collect personal data of individuals under the age of 18 without verifiable parental/guardian consent, as required under the DPDP Act.

Grievance Officer

In accordance with the DPDP Act, 2023 and the IT Act, 2000, you may contact our Grievance Officer for any privacy-related concerns:

Email: info@vanshomeappliances.com
Address: Urbtech Trade Centre, Block B, Sector 132, Noida, Uttar Pradesh – 201304

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page and will take effect immediately upon posting.